Privacy Policy

Memison (“we,” “our,” or “us”) is committed to protecting the privacy of its users. This Privacy Policy describes how personal information is collected, used, stored, and disclosed when you access or use our website or purchase our cosmetic products.

Registered Address:
Haridwar, Uttarakhand, India

1. Information Collection

We may collect the following categories of personal information:

  • Name, email address, phone number

  • Billing and shipping address

  • Order history and transaction details

  • Payment-related information (processed securely by authorized payment gateways)

  • Technical data such as IP address, device type, browser information, and usage data

2. Use of Information

Personal information collected by Memison is used solely for legitimate business purposes, including:

  • Processing, confirming, and delivering orders

  • Providing customer support and service communications

  • Managing user accounts and order records

  • Improving website functionality, products, and services

  • Complying with legal, regulatory, and tax obligations

3. Data Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. All payment transactions are encrypted and handled by certified third-party payment service providers.

4. Disclosure of Information

Memison does not sell or rent personal data to third parties. Information may be shared only with:

  • Logistics and delivery partners for order fulfillment

  • Payment service providers for secure transactions

  • Government or legal authorities when required by applicable law

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve performance. Users may manage cookie preferences through browser settings.

6. User Rights

Users have the right to:

  • Access their personal information

  • Request correction or update of inaccurate data

  • Request deletion of personal information, subject to legal and operational requirements

Requests may be submitted through the website’s support channel.

7. Children’s Privacy

Memison does not knowingly collect personal information from individuals under the age of 18. Any such data identified will be promptly deleted.

8. Policy Updates

Memison reserves the right to modify this Privacy Policy at any time. Updated versions will be published on this page and will take effect immediately upon posting.

9. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy, please contact us via the Customer Supportsection of our website.

By using this website, you acknowledge and agree to the terms of this Privacy Policy.

Return & Refund Policy

Memison – Pure Herbal Beauty from India

At Memison, we believe beauty should be safe, natural, and satisfying. All our cosmetic products are crafted using herbal ingredients, inspired by nature, and proudly Made in India. Your satisfaction is our top priority.

Company Address

Memison
Haridwar, Uttarakhand, India

Returns

Due to the personal and hygienic nature of cosmetic products, we follow strict quality and safety standards.

  • Products are eligible for return only if:

    • You receive a damaged, defective, or wrong product

  • Products must be:

    • Unused and unopened

    • In original packaging with all labels intact

Return request must be raised within 48 hours of delivery.

To initiate a return, please contact our support team with:

  • Order ID

  • Product images/videos clearly showing the issue

Refunds

Once your return request is approved:

  • Refunds will be processed within 7–10 working days

  • Amount will be credited to:

    • Original payment method (UPI / Card / Net Banking), or

    • Store wallet (if applicable)

Shipping charges are non-refundable, except in cases where the error is from Memison’s side.

 Non-Returnable Items

For safety and hygiene reasons, we do not accept returns or refunds for:

  • Opened or used products

  • Products damaged due to improper handling after delivery

  • Minor packaging differences or fragrance variations (as herbal products may vary naturally)

Important Note on Herbal Products

Since our products are made using natural herbs and plant extracts, slight variations in color, fragrance, or texture are normal and safe, and do not qualify as defects.

Need Help?

Our customer care team is always here for you.
Contact us through the support section of our website

✨ Thank you for choosing Memison — where nature meets beauty, the Indian way.

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